Help & support
Last updated 12 November 2026
Getting help
Questions, a problem with your account, or a photo that shouldn't be in the catalog? Write to support@pinstellation.com and a person will read it and write back.
It helps to say which phone you use and the version shown in Profile › About.
Can't sign in
- Forgot your password? Tap Forgot password? on the sign-in screen. We'll email you a 6-digit code that works for 15 minutes.
- Joined with Apple? Your account has no password. Tap Continue with Apple.
- After too many wrong tries, the account waits a few minutes before it lets anyone try again. The message says how long.
Someone being unkind, or a photo that's wrong
On a pin's page you can report the name or a photo, and block the person behind it. A block is quiet: they aren't told, and you stop seeing their name and photos. A reviewer reads every report.
Artwork and takedowns
The catalog is built from collectors' own photos. If you own the rights to artwork shown and want it removed, email support@pinstellation.com with the pin's name or a link to it, and say what you own. We'll take it down.
Your data
To delete your account, tap Delete account at the bottom of Profile, under Account. It removes your collection, your own photos, notes and trade journal from our server, along with your profile and scan data. Pins and photos you added to the catalog stay there, without your name. The Privacy Policy lists everything it removes.
To stop sharing scans that help recognition, turn off Help improve recognition in Profile › Privacy. Scan fingerprints, which hold no photo, are kept either way; the Privacy Policy explains them.
To stop the cutouts of pins you scan from being added to the catalog, turn off Add my scans to the catalog in Profile › Privacy.